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How soon until I see results?

Most customers see results in 14 days, however ideal results will be visible in 30-60 days.

How often do I need to use the JiiV Neo?

For best results, we recommend using the Neo for 3 minutes per day. As your skin gets acclimated to the device, you may use it for longer, but no longer than 30 minutes per day.

Do I have to use the JiiV Supergel Activating Serum?

While not required, it is highly recommend as it was specifically developed for JiiV and formulated with conductive properties to significantly increase the effectiveness of the treatment.

Is the JiiV Neo device safe?

The Jiiv Neo is completely safe. Its Active-Fusion™ Technology combines patented, proven technologies to deliver energy deep within the skin without causing irritation, pain, or discomfort. What you will feel during treatment is a soothing, therapeutic warmth and vibration, mixed with a slight tingling electrical sensation. If the sensation is too strong, reduce the intensity to desired comfort level.

Can anyone use the Neo device?

Everyone may use the Sonic Cleansing function of the device however we do not recommend using the Active-Fusion™ mode if you are pregnant, under the age of 18, have an active cancer diagnosis, or have an implanted pacemaker or other metal device.

Is the Neo waterproof?

Yes! The Neo has a waterproof rating of IPX-5 meaning it can resist sustained, light or moderate water flow.

What is the size/weight of the Neo device?

The Neo was designed to be portable, wireless, and lightweight allowing it to fit comfortably in the palm of your hand, making it the perfect addition to any skincare routine. The Neo is only 3 inches in length with a weight of only 5 oz.


When Will My Order Ship?

We ship Monday through Friday, excluding major holidays. Most orders are shipped within 1-2 days, however we aim to ship orders within 1 business day.

How Long Does Delivery Take?

Depending on the shipping method selected at check out, you can expect your order to be delivered within 2 to 5 business days following its confirmation. International orders can take up to 7-14 days to be delivered.

What’s Your Return Policy?

You may return your items within 60 days of purchase and receive a full refund. Please allow 5 business days for receipt and processing of your returned merchandise; a credit will be issued in the original form of payment.

Can I Cancel My JiiV Serum Subscription At Anytime?

That’s right! Anytime! Just log into your dashboard where you will have the option to cancel, pause, or even skip a month.

How do I track my package?

A shipping confirmation email will be emailed to you after processing. Here, you will fine complete shipping details.