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We at Jiiv want to hear from our customers and want to make sure you have a terrific experience.  If you have any questions or concerns, please contact us using the form below.

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When Will My Order Ship?

Orders usually ship within 24 business hours.

How Long Does Delivery Take?

Depending on the shipping method selected at check out, you can expect your order to be delivered within 2 to 7 business days following its confirmation. International orders take 10-14 days.

What’s Your Refund Policy?

You can return your items within 60 days of purchase and receive a full refund. Please allow 5 business days for receipt and processing of your returned merchandise; a credit will be issued in the original form of payment.

Can I Cancel My Jiiv Serum Subscription At Anytime?

That’s right! anytime!Just log into your dashboard where you will have the option to cancel, pause, or even skip a month.

How do I track my package?

A tracking number will be emailed to you after processing.

Does the product come with a warranty?

Yes! We offer a 1-year replacement warranty.